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Pharmacy Tech - Patient Advocate (US Market - Medication Assistance Program)

Employer
Nice Health Group Ltd
Location
Coulsdon, London (Greater)
Salary
Up to £27,000 for 40 hour week + benefits
Closing date
14 Oct 2020

View more

Role
Dispensing Assistant
Sector
Other
Contract Type
Permanent
Hours
Full Time

Nice Health Group Ltd
 

An opportunity has arisen for two certified pharmacy technician's to join our growing international team. 

Prescription Care (prescriptioncare.com) is a technology-driven medication access program, that operates in the United states and which assists individuals to obtain affordable medications.

All of our customer support is handled by phone and we do not have walk-in customers. We are located in Scottsdale, Arizona (United States) close to Hayden and Shea Blvd. (1/2 mile West of 101 and Shea).  Our UK office is in Coulsdon, Surrey. 

The successful candidate will be located in our UK offices.  Please note, this role does not require dispensing or working in a pharmacy - it is a support role for our US operations.

 

Responsibilities

  • Manage inbound and outbound patient and healthcare provider calls in a timely manner
  • Process new patient enrolments
  • Resolve issues when they arise Undertake administrative tasks (e.g. record-keeping) as assigned
  • Comply with all security measures and quality standards
  • Process prescriptions electronically and ensure all information is complete and accurate
  • Reporting directly to CEO of the group and President of the US corporation.

Requirements

  • Healthcare background experience
  • Aptitude to establish and maintain supportive customer relations with patients and healthcare providers
  • Active listening skills and ability to proactively solve problems
  • Ability to learn quickly, retain information & appropriately apply the knowledge to improve call quality
  • Strong phone and verbal communication skills Bilingual in English and Spanish a plus
  • Knowledge with talk desk a plus
  • Demonstrated customer service skills Certified Pharmacy technician is an asset  

Benefits

  • Hours of Operation are 1 pm - 9 pm Monday through Friday
  • Pay negotiable based on experience
  • Flexible shifts Opportunity for advancement in a progressive health technology enterprise.
  • Job satisfaction of assisting people that can't afford the cost of their medications
  • Working with a multi-disciplinary team based in the United States
  • Be part of an exciting technology led business.
  • Opportunity to relocate to United States
  • Be part of an exciting international workforce spanning United Kingdom, Netherlands, Canada and United States.

 

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