Transformation Lead (Dispenser Qualified)

Rowlands Pharmacy
Runcorn, Cheshire
Closing date
13 Feb 2021

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Job Details

About Us: At Phoenix Group we are committed to excellence and dedicated to our customers’ needs. We deliver health, every day, all day.

As a pan-European wholesaling and retail company we do that in many ways, with more than 500 community pharmacies, 13 nationwide distribution depots and over 6,000 employees. Supporting longer, healthier and happier lives is at the heart of the service that we deliver to our communities and something that we are really proud of.

About The Opportunity: We now have exciting opportunities for Transformation Leads to join our Retail Transformation Program on a secondment basis until March 2021. Reporting into Transformation Manager, you will be responsible for delivering retail transformation initiatives across the estate.

The successful candidates will own all new service propositions launched in the network and lead the pharmacy teams through change by providing relevant support, guidance and training.

You will deliver initiatives on schedule as part of the longer term roadmap and retail strategy.

Through effective communication you will ensure that the pharmacy teams understand the need for change due to current pressures and in advance of changes to the future pharmacy model.

Providing support, training and coaching is a large part of this role as well as monitoring, tracking and reporting on the performance as and when required.

Who We Want: You will have previous experience of working within a community pharmacy setting as well as experience of delivering new customer propositions through effective communication and training.

Essential Skills/Experience:

Minimum of NVQ2 Level 2 Pharmacy Assistant qualification Full UK Driving Licence Understanding of GPHC standards and an in depth knowledge of pharmacy processes. Highly developed communication, influencing and negotiation skills. Motivated to continuously improve and achieve excellence. Ability to influence and collaborate across functions and levels. Efficient time management skills. Realises goals through effective use of time management. You will be required to work 37.5 hours per week across Monday – Friday


There will also be regular travel required and occasional overnight stays



Who are we; Rowlands Pharmacy is a centrally managed chain of over 527 pharmacies and is wholly owned by the PHOENIX group.  

Rowlands are the fourth largest pharmacy chain in the UK and through strategic acquisition and relocation, our branches dispense 25% more prescription items* than the average UK pharmacy and with our short lines of communication and a flat management structure this results in a highly compliant chain of pharmacies that drive volume, sales and patient focused services.

Our aim is to deliver exceptional customer service and to exceed the healthcare and wellbeing needs of our patients.

Contact Us
  • Rivington Road
  • Whitehouse Industrial Estate
  • Runcorn
  • WA7 3DJ
  • GB
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