Role - Customer Service Advisor (Full-time)

Location – Leeds LS15 8GB

Salary - from £20,800 per annum to be discussed at interview

About Us

Pharmacy2U is the UK's first and largest online pharmacy, we're a market leader in the pharmacy world, with 20 years’ experience, helping over 600,000 patients in England manage their NHS repeat prescriptions from request through to delivery. Our aim is to further disrupt the industry for the benefit of patients with leadership that is passionate about building the skills and expertise of our teams- “come and join the rocket ship”- CEO Mark Livingstone.

Role

To support and provide the best customer care to all our patients, ensuring an efficient and convenient ordering process. You will be skilled in calls, emails and web chat; contributing towards our 5* Trust Pilot rating.

This is a demanding position with several key skills and processes to learn in an environment where your quality and productivity are measured and targeted.

Responsibilities
- Assisting customers with a wide range of enquiries regarding their accounts and orders
- Taking ownership of customer issues to see it through and make sure that they get resolved
- Working with key teams across the business (Surgery, Dispensing, Dispatch, Pharmacist teams) to resolve any customer queries through to resolution
- Calling new customers to welcome them to the service and get all the necessary information to allow us to deliver a fantastic service
- Accurately administrating customer account details using our core system (CDB) as well as use of Excel, Outlook
- Responding to customer enquiries across several platforms (Calls. Email, Live Chat & Social Media)
- Working a variety of back office processes to deliver our services
Ensuring that workplace remains fun, relaxed and friendly!

Skills

- Numerate
- IT literate (used It systems and is quick to learn)
- Ability to use Excel at intermediate level
- Demonstrate drive, initiative and proactivity in role
- Proven ability to work both as part of a bigger team and individually
- Ability to prioritise and organise tasks and workload
- Strong communication skills (verbal and written)
- Display high level of accuracy
- Experience of working in a pressured environment, delivering against tight deadlines

What we will offer you

- £250 upon passing probation successfully

- Occupational sick pay

- Enhanced maternity and paternity pay

- Contributory pension

- Discounted insurance (Aviva)

- Employee discount site

- Employee assistance programme

- Online health and wellbeing resource

- In house mental health support

- Health and wellbeing initiatives

- Discounted gyms

- Registration fees paid (GPhC, NMC, CIPD etc)

- 25% Discount on staff health and beauty purchases

- Social events throughout the year

- Park life membership (exclusive offers and discounts for the Springs, Leeds)

- Free onsite parking and refreshments

- Electric vehicle charging points

- Cycle to work scheme

- Green car scheme

- 25 days annual leave increasing with service plus bank holidays or 28 days annual leave

- Long service bonus

- Commitment to CPD (training fees paid)

- Refer a friend bonus

- Blue Light Card

What are you waiting for? Apply today!

Key Words - Contact Centre, KPI’s, CRM, Customer Relationship Manager, Customer Service, Customer Service Assistant, Call Centre

Applicants must be able to prove they have the Right to Work in the UK