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Pharmacy Assistant - Digital Pharmacy

Stoke-on-Trent, Staffordshire
Closing date
21 Aug 2024

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Other Pharmacy roles
Contract Type
Full Time

Job Details

Overview of the role

A Pharmacy Assistant role with a difference!

Working in a warehouse environment our digital pharmacy team are based within our state of the art distribution Healthcare Services Centre in Stoke. Our Pharmacy Assistant is a non-customer facing role within the pharmacy and perfect for candidates who prefer to work behind the scenes and focus on specialised tasks that support our patients and customers.

What you’ll do…

As our Pharmacy Assistant you’ll be focussed on delivering outstanding standards in patient and customer care by actively ensuring the smooth operation of our online pharmacy platform. Working closely as a team you’ll assist pharmacists and support your colleagues in processing patient and customer orders, handling enquiries, and providing excellent patient care & customer service.

 Working hours

  •  Week 1 7am-3pm
  •  Week 2 11am-7pm

Did you know….

Our digital pharmacy is a distant selling pharmacy which means the patients don’t enter the premises but interact via our customer service team and the technology that supports the services. Our digital pharmacy has the second largest number of patients in the UK nominated to a single pharmacy, distributing circa 130,000 items every month currently and this is growing!

Main Responsibilities

  • Processing online orders accurately and efficiently.
  • Collaborating with pharmacists to ensure compliance with regulations and standards.
  • Managing inventory and ensuring accurate stock levels.
  • Assisting in the packaging and shipping of orders.
  • Maintaining confidentiality and security of customer information.

The Ideal Candidate

What you’ll need:

  • Previous experience in a pharmacy or healthcare setting is preferred but not required.
  • Strong communication skills, both written and verbal.
  • Excellent customer service skills with a friendly and professional demeanour.
  • Great team working skills as you’ll be working in a warehouse/non-customer facing environment.
  • Ability to work independently in a remote environment.
  • Attention to detail is essential and accuracy in order processing.
  • Familiarity with pharmacy software and online platforms is an advantage but we can train you.

In order to be considered for the Digital Trainee Pharmacy Assistant Role you must have the willingness to enrol on an NVQ2 in Pharmacy Services or equivalent qualification.

In order to be considered for the Qualified Pharmacy Assistant role it is essential that you already have a NVQ2 in Pharmacy Services or equivalent qualification.


Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

We reserve the right to close the advert before the stated closing date


We’re changing, fast – and for the better. We’re investing in our branches and our people like never before – and we’re already an award-winning market leader, picking up a number of prestigious accolades for our community services.

So, whether you’re looking to manage a big branch, join a small local setting or enjoy the variety of locum work, we can offer the chance to become part of the UK’s largest British-owned community pharmacy.

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